Returns & Exchanges
At Fragranza, we want you to be completely satisfied with your signature scent. If a fragrance doesn't meet your expectations, you may return or exchange unopened products in their original packaging within 30 days of purchase.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original box with all protective cushioning to ensure the glass bottles remain secure during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing