Frequently Asked Questions
Everything you need to know about your Fragranza experience.
Are your fragrances authentic?
Yes, all products sold on Fragranza are 100% authentic, sourced directly from authorized distributors or the original manufacturers. Each bottle comes in its original retail packaging.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days depending on your location.
What is your return policy for opened perfumes?
Due to hygiene reasons, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend purchasing our sample sizes first if you are unsure about a scent.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival in the destination country.
How should I store my perfume to ensure it lasts?
To maintain the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperature fluctuations occur.
Can I track my package after it ships?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.